Return Policy

We’re customers of online businesses too, so we’ve made a refund policy that’s simple and easy to understand.

For all Products sold by Anchored Decisions:

Our no-hassle, 14-day happiness policy means that if you are not satisfied, for any reason, we’ll work with you to make sure you’re happy, even if that means a full refund or store credit.

FOR SERVICES

For any Services, such as participation in a group program, consulting, or coaching session:

Anchored Decisions stands behind our work and our participation as professionals aiding in your success. If you find evidence that Legacy Loft LLC dba Anchored Decisions has not performed its work in a professional and ethical manner, you may request a refund of any payments made in the 60 days prior to your submission of evidence.

FOR PHYSICAL PRODUCTS

For any Physical Products, we ask that customers submit a return request within 14 days of the date the product has been received.

Once a return request has been received, we will provide the mailing address to return the product(s) back to us.

Because we are a small business, we ask that customers pay the cost of the return shipping fee.

All returns must be received at our facility within 14 days from the date of the return request.

Items returned must be in brand new condition without any writing or noticeable damage or wear to the product. Items must also be in the original packaging that the product was received including any custom mailer boxes, bubble wrap or polybag that protects the product. These are critical to the return process to ensure that the product is in a sellable brand new condition.

Once we receive all items, we’ll do an individual inspection. After the inspection, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If a refund is approved, the credit will be applied to your credit card or original method of payment within 14 days.

FOR DIGITAL PRODUCTS

Digital product refunds may be approved if the request is sent to our customer support email within 14 days from the original date of purchase with a valid reason for the return request.

ORDER CHANGES

Our shipping partners are very fast and orders are processed immediately once they are received. As a result, we are unable to make any changes to order details once an order is submitted through our shop.

Please double check your shipping address at checkout before submitting your order. If an order Is shipped to the wrong address and requires re-shipment or re-routing, the additional shipping fee will be noted at the time of the request.

DAMAGED ITEM

For the fastest resolution, please include a photograph demonstrating any damage to the product. The most optimal pictures are on a flat surface, with the damages clearly displayed.

We use this information to communicate with our production partners and quality control teams to eliminate errors in future production. We appreciate your help!

Legacy Loft LLC dba Anchored Decisions reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product or service offerings without prior notice.